Language Assistance - Cascade Select powered by CHPW - Cascade Select

Language Assistance

Care You Need, in the Language You Speak.

When you attend a health care appointment, you also get access to language services.

Your provider may speak your language, or they may arrange for an interpreter to be at your appointment. When you schedule your appointment, let your doctor’s office know that you need an interpreter.

For our members who have difficulty understanding English, we offer language access services free of charge. We will find a way to talk to you in your own language and help you find a provider who speaks your language.

Additional Language Assistance Support

  • We translate our plan materials into the languages of the members we serve.
  • We offer our plan materials in large print and braille.
  • We offer access for people who are deaf or hard of hearing. Dial 7-1-1 to connect with the Washington relay system. Once you are connected with an operator, type the ten-digit number you are trying to reach. The operator will dial the number and relay the conversation between you and the party you are trying to reach.

If you need accommodation or require documents in another format or language, please call 1-866-907-1906 (TTY: 711).

ATTENTION: If you are able to speak English, language assistance services, free of charge, are available to you. Call 1-866-907-1906 (TTY: 711).

Español (Spanish) ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-866-907-1906 (TTY: 711).

繁體中文 (Chinese) 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수
있습니다. 1-866-907-1906 (TTY: 711) 번으로 전화해 주십시오.

Tiếng Việt (Vietnamese) CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-866-907-1906 (TTY: 711).

Русский (Russian) ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-866-907-1906 (TTY: 711).

한국어 (Korean) 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다.
1-866-907-1906 (TTY: 711) 번으로 전화해 주십시오.

Tagalog (Tagalog – Filipino) PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-866-907-1906 (TTY: 711).

For a full list of languages we serve, please click on the link below.

➔ Multi-Language Insert 


Nurse Advice Line
Doctors in an emergency room with patient,What kind of care do you need? Not every medical issue needs emergency care. If you have a medical issue that doesn’t seem to be life-threatening, but you’re not sure what to do, you can call our Nurse Advice Line for help. They can help you decide if you should see a primary or urgent care doctor. The Nurse Advice Line is free and available 24/7 for members at 1-866-418-2920 (TTY Relay: 7-1-1).