You do a lot for others. And, sometimes that can feel like a lot, too. Seeing a behavioral health provider can be a great way to get the support that everyone needs at some time or other.
Here’s what you need to know if you’re thinking of seeing a behavioral health provider:
Your behavioral health care is covered.You have the right to choose a qualified in-network provider for your behavioral health care. CHNW supports many different types of behavioral health services to ensure that providers can deliver the best care for your needs. Talk with your provider to find out which service might be best for you:
You don’t need a referral to see a behavioral health provider.As a Community Health Network of Washington (CHNW) member, you don’t need a referral to see a behavioral health provider. That means you can pick any in-network provider who you think is a good fit. Primary care providers can support your behavioral health too. Community Health Centers and many of our primary care providers have mental health and substance use disorder specialists in the clinic so they can help support your behavioral health needs as well as your physical health needs.
We can help you schedule your appointment.If you’re having trouble getting in to see a provider for any reason, please contact CHNW at 1-866-907-1906 (TTY: 711). We can help you find a behavioral health provider.
We can also offer case management.
Case managers can help you manage your behavioral health needs.Case management is covered for every CHNW member. Our case managers can help you schedule and keep appointments, manage medication, and more. Learn about case managers.
You can get help right now.If you’re not ready to find a dedicated provider, but you know you need help, that’s okay. These emergency and medical advice help lines are available 24 hours a day, seven days a week.
Local Crisis Helplines
These hotlines are totally confidential. You can call even if you’re not sure whether your situation is an emergency, or if you’re concerned about a loved one.
Washington Listens Helpline
Washington Listens is a new program to support anyone in Washington experiencing stress due to the COVID-19 pandemic. It is composed of regional partners across the state who operate teams of support specialists to help people deal with this uncertain and difficult time. Call 1-833-681-0211 toll-free from 9 a.m. to 9 p.m. Monday through Friday, 9 a.m. to 6 p.m. Saturday and Sunday, or access online.
An ombuds is a person who is an available option to provide free and confidential assistance with resolving concerns related to your behavioral health services. They can help if you have a behavioral health grievance, appeal, or fair hearing to resolve your concerns at the lowest possible level. The ombuds is independent of your health plan. The ombuds is a person who has had behavioral health services, or a person whose family member has had behavioral health services.
Use the phone numbers below to contact an ombuds in your area:Click to See the Ombuds Phone List
|Cowlitz, Grays Harbor, Lewis, Pacific, Wahkiakum||1-833-721-6011|
|Asotin, Benton, Columbia, Franklin, Garfield, Kittitas, Walla Walla, Whitman, Yakima||1-833-783-9444 |
|Chelan, Douglas, Grant, Okanogan||1-800-572-4459|
|Island, San Juan, Skagit, Snohomish, Whatcom||1-888-336-6164 |
|Clallam, Jefferson, Kitsap||1-888-377-8174 |
|Adams, Ferry, Lincoln, Pend Oreille, Spokane, Stevens||1-866-814-3409 |
|Clark, Klickitat, Skamania||1-800-696-1401|
|Thurston, Mason||1-800-658-4105 |