Behavioral Health - Cascade Select powered by CHPW - Cascade Select

Behavioral Health

You do a lot for others. And, sometimes that can feel like a lot, too. Seeing a behavioral health provider can be a great way to get the support that everyone needs at some time or other.

Here’s what you need to know if you’re thinking of seeing a behavioral health provider:

Your behavioral health care is covered.
You have the right to choose a qualified in-network provider for your behavioral health care. CHNW supports many different types of behavioral health services to ensure that providers can deliver the best care for your needs. Talk with your provider to find out which service might be best for you:
  • Outpatient mental health treatment
  • Screening for mental health or substance use issues
  • Inpatient detoxification for alcohol and substance use disorders
  • Opiate substitution treatment services
  • Residential services for mental health and substance use disorders
  • Medication for alcohol, substance use disorders, or mental health issues
  • Medically necessary psychiatric hospitalization
  • Medication management and monitoring
  • Individual and family treatment
  • Crisis stabilization services
  • American Indian or Alaskan Native Tribal Health Care
You don’t need a referral to see a behavioral health provider.
As a Community Health Network of Washington (CHNW) member, you don’t need a referral to see a behavioral health provider. That means you can pick any in-network provider who you think is a good fit. Primary care providers can support your behavioral health too. Community Health Centers and many of our primary care providers have mental health and substance use disorder specialists in the clinic so they can help support your behavioral health needs as well as your physical health needs.
We can help you schedule your appointment.
If you’re having trouble getting in to see a provider for any reason, please contact CHNW at 1-866-907-1906 (TTY: 711). We can help you find a behavioral health provider.


We can also offer case management.

Case managers can help you manage your behavioral health needs.
Case management is covered for every CHNW member. Our case managers can help you schedule and keep appointments, manage medication, and more. Learn about case managers.
You can get help right now.
If you’re not ready to find a dedicated provider, but you know you need help, that’s okay. These emergency and medical advice help lines are available 24 hours a day, seven days a week.


Nurse Advice


National Suicide
Prevention Lifeline


Washington Recovery
Help Line


Local Crisis Helplines

These hotlines are totally confidential. You can call even if you’re not sure whether your situation is an emergency, or if you’re concerned about a loved one.

➔ See crisis lines

Washington Listens Helpline

Washington Listens is a new program to support anyone in Washington experiencing stress due to the COVID-19 pandemic. It is composed of regional partners across the state who operate teams of support specialists to help people deal with this uncertain and difficult time. Call 1-833-681-0211 toll-free from 9 a.m. to 9 p.m. Monday through Friday, 9 a.m. to 6 p.m. Saturday and Sunday, or access online.

➔ Read more on Washington Listens


An ombuds is a person who is an available option to provide free and confidential assistance with resolving concerns related to your behavioral health services. They can help if you have a behavioral health grievance, appeal, or fair hearing to resolve your concerns at the lowest possible level. The ombuds is independent of your health plan. The ombuds is a person who has had behavioral health services, or a person whose family member has had behavioral health services.

Use the phone numbers below to contact an ombuds in your area:

Click to See the Ombuds Phone List
Counties Ombuds
Cowlitz, Grays Harbor, Lewis, Pacific, Wahkiakum 1-833-721-6011
Asotin, Benton, Columbia, Franklin, Garfield, Kittitas, Walla Walla, Whitman, Yakima 1-833-783-9444
King 1-800-790-8049
Chelan, Douglas, Grant, Okanogan 1-800-572-4459
Island, San Juan, Skagit, Snohomish, Whatcom 1-888-336-6164
Pierce 1-800-531-0508
Clallam, Jefferson, Kitsap 1-888-377-8174
Adams, Ferry, Lincoln, Pend Oreille, Spokane, Stevens 1-866-814-3409
Clark, Klickitat, Skamania 1-800-696-1401
Thurston, Mason 1-800-658-4105


Stay on Top of Your Prescriptions

Woman grabbing a prescriptionDid you know that certain prescription medicines are available as a 90-day supply? Medicine that you take on a long-term basis to manage your health is called a “maintenance drug.” A 90-day supply makes it easier to keep taking the medicine you need to feel your best. You may also be eligible to receive your long-term medications through free home delivery.