Some services need prior authorization
Community Health Network of Washington (CHNW) covers many treatments and services. Some of these services require a referral, while others don’t. And some services need prior authorization.
Prior authorization means your provider has to check with us to make sure we will cover a treatment, drug, or piece of equipment. Prior authorization is part of our utilization management strategy.
Utilization management is a process of reviewing whether care is medically necessary and appropriate for patients.
What you need to know:
- If you want to research which services typically require a prior authorization, visit our Provider Prior Authorization page.
- Please talk to your doctor to confirm that a certain treatment requires prior authorization.
- If a service requires prior authorization, you don’t have to submit anything. Your doctor or health care provider is in charge of submitting prior authorization requests to CHNW.
- Any request to see a non-network provider requires a CHNW approved referral. Regardless of if the service requires prior authorization, any visit or service by a non-network provider requires authorization. You also need plan approval prior to seeing a non-networked primary care provider (PCP) outside of your PCPs group.
Approving or denying a request
Licensed CHNW staff review prior authorization requests based on clinical policies (otherwise known as criteria). These resources can include MCG Guidelines®, Medicare coverage determinations, and Community Health Network of Washington clinical coverage criteria documents.
Requests are reviewed by the appropriate licensed staff, which includes — but is not limited to — nurses, medical director, and pharmacists. They use the following standards when reviewing authorizations:
- Decision-making is based only on appropriateness of care and service and existence of coverage.
- CHNW does not reward practitioners or other individuals for issuing denials (adverse benefit determinations) of coverage.
- Financial incentives for decision-makers do not encourage decisions that result in underutilization (people using less of services that they are entitled to).
Disagreeing with our decision
If a request is denied when you think it should have been approved, you have the right to file an appeal. Visit our Grievances and Appeals page to learn how.
For more information about prior authorization, utilization management, and how CHNW decides what services we can cover, please visit our Prior Authorization FAQ page.