Pay Your Bills - Cascade Select powered by CHPW - Cascade Select

Pay Your Bills

You can now pay your bills online. E-Bill Express is our secure payment portal that allows you to pay your monthly premiums and medical bills online. Invoices are available in E-Bill Express each month. You can make a single payment or set up automatic recurring payments.

PAY YOUR BILL ONLINE 

If you prefer not to use the online payment system, you can submit payment by Electronic Funds Transfer (EFT). Use our Electronic Funds Transfer (EFT) Authorization Form to notify us if you prefer this payment option.

Frequently Asked Questions About E-Bill Express

After enrolling in this payment service, when can I start paying my bills?

After you complete and submit the enrollment form and respond to the activation email, we will start your service immediately. You can then access the service to pay a current bill or view past bills. You should begin receiving an E-Bill notification within a month or so, depending upon the billing cycle.

Can I make partial payments or overpay on my account?
Yes. On the “Pay My Bill” page, you can indicate if the payment you are making is a partial or “short pay” or an over payment. If the payment amount matched the amount due, then you do not need to check either box. If you make a partial payment, you will need to continue making payments until the amount is paid in full. If you overpay, a positive credit will appear on your account that you can use to pay bills later on.

During the E-Bill Express enrollment process, I hit the “Back” button to view a prior screen. Now I can’t log back-in because my password is not being accepted. What should I do next?

It is possible the domain of the URL changed when you hit “Back.” To fix this problem, simply start over at the E-Bill Express log-in screen. You can access it by clicking on the link at the top of this page, or by clicking the button below:

Login to Pay Your Bill

How can I confirm that a payment has been made?

Once you submit a payment, a confirmation window will pop-up to confirm the transaction and provide you with a confirmation number. We recommend that you save or print the page for your records.

How far in advance of the due date should I schedule my payments?

We suggest you schedule your payment for at least 3 business days before the actual payment due date.

How long does it take a payment to post to my health plan account?

Please allow at least 3 business days for payments to be applied to your account, so please plan your payments accordingly.

What happens if I do not pay my health plan premium bill?

You should pay for any health bills you have. If you cannot pay the entire amount at one time, you can submit a partial payment. If we do not receive payment for services rendered, this will affect you coverage. We have the right to suspend service.

What if I forget my password?

Use the initial screen to have your password emailed to the email address used when you first enrolled.

When is the money drawn from my credit card account?

Payments are drawn from your account the same business day or the following business day, if a payment is submitted.

When is the money for the payment drawn from my bank account?

The funds for the payment are debited from your account on the schedule payment date. Keep in mind that you should always have funds available to cover the payment on that date.

Will I receive a reminder that I have an E-Bill ready for viewing and paying?

You will receive an e-mail notification reminding you that an E-Bill has been added to your account and is ready for payment.

If you have questions about your monthly premiums and/or bills, please call Customer Service at 1-866-907-1906 (TTY: Dial 711) Monday through Friday, from 8 a.m. to 5 p.m.

DID YOU KNOW...?

Stay on Top of Your Prescriptions

Woman grabbing a prescriptionDid you know that certain prescription medicines are available as a 90-day supply? Medicine that you take on a long-term basis to manage your health is called a “maintenance drug.” A 90-day supply makes it easier to keep taking the medicine you need to feel your best. You may also be eligible to receive your long-term medications through free home delivery.

LEARN MORE